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Carpet fibers stiff after cleaning

The carpet feels stiff and "stands up" after cleaning. What do I do?

ANSWER:  If the carpet still feels stiff after using the BISSELL machine and BISSELL shampoo, it is most likely you still have the BISSELL shampoo in the carpet fibers. Please do not apply anything additional to the carpet fibers. Perform a final Water Only rinse over the affected area.

After the final water rinse dries, please feel the area. Without the additional shampoo in the carpet fibers, your carpet should not feel stiff any longer.

For more information, please contact a BISSELL Consumer Services Representative by calling 1800 811 183 or australiacustomerservice@bissell.com.