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Pet Urine Stains

How do I remove pet urine stains from my carpet?

ANSWER:  How do I remove pet urine stains from my carpet?

BISSELL provides stain removal instructions, by clicking on the following link:

http://www.bissell.au/Cleaning/StainGuide.asp?Page_id=113

The information for pet urine stains is as follows:

BISSELL Deep Cleaning Method

Begin with BISSELL Pet Stain and Odor Remover™ Trigger Spray Formula because it contains special enzymes that will break down the stain. Generously spray the area with the formula. Using a cloth or towel, gently work the formula into the area using light, scooping strokes from the edges of the stain to the center. When your cloth reaches the center of the stain, gently pinch it in an upward motion. Be sure to turn and change your cloth often and do not rub the stain. Next, cover the area with a clean, damp towel and let it stand for 24 to 48 hours so the enzymes can do their work. Make sure the area remains moist.

Finally, use your BISSELL Deep Cleaning Machine to treat the stain according to instructions. The best cleaning formula to use is the BISSELL Pet Odor & Soil Removal Formula for Portable or Full Size Machines. After treating the area, a fan will help expedite the drying process.

After you have cleaned the stain and allowed the affected area to dry, apply BISSELL Scotchgard™ Protector which is formulated to provide extra protection against tough dirt and stains.

BISSELL Manual Cleaning Method

Use the BISSELL Pet Stain and Odor Remover™ Trigger Spray Formula because it contains special enzymes that will break down the stain. Generously spray the area with the formula. Using a cloth or towel, gently work the formula into the area using light, scooping strokes from the edges of the stain to the center. When your cloth reaches the center of the stain, gently pinch it in an upward motion. Be sure to turn and change your cloth often and do not rub the area. You may repeat this process several times. Next, cover the area with a clean, damp towel and let it stand for 24 to 48 hours so the enzymes can do their work. Make sure that the area remains moist. Finally, remove the cloth and allow carpet to dry thoroughly.

After you have cleaned the stain and allowed the affected area to dry, apply BISSELL Scotchgard™ Protector which is formulated to provide extra protection against tough dirt and stains.

For more information, please contact a BISSELL Consumer Services Representative by calling 1800 811 183 or australiacustomerservice@bissell.com.